VIEWDATA – Frequently Asked Questions
First an overview of Viewdata functionality
How would I use this software?
ViewData is built to help people understand their data in the simplest way possible, so different people will use it different ways depending on the question they want to answer. The main aim of the service is to allow people to visualise their data so they can understand it better and make better decisions. You can also place you data in context to compare your information such as sales data to the environment those sales takes place in such as the general population. For some examples of how others have used ViewData go “Here”.
Who is in the Spatial Innovation team?
We are a small Australian based team that feels it’s important that small business and individuals have access to simple tools that will help them understand their data and make better decisions. Because small business deserves it.
How often is the site updated?
The site is updated from time to time for:
Functionality changes so we can impove the value to our customers
Bug Fixes because no one likes bugs
Data Updates because there is always new data becoming available
What other solutions do you offer?
We offer a range of data, mapping and visualisation solutions that are all based on the same premise, creating an environment where data can be accessed and understood simply and easily and without a long learning curve to get past technology. To talk to us about our other solutions contact us at email@example.com -we are always happy to have a chat.
What web browsers are supported?
All common web browsers are supported however as this is a mapping solution and useability can become restricted on mobile devices simply because of the amount of space available.
Billing and Accounts
Why do I need to enter my credit card details for the free trial?
We will ask you for billing information so we can continue your service uninterrupted if you choose to subscribe. Cancel during the 24 hour trial period and you won’t be charged. There are no setup fees or hidden charges with any of our account plans.
Is my subscription automatically renewed?
Both Monthly and yearly subscriptions are renewed automatically using the credit card supplied to us unless you cancel your subscription prior to the renewal date.
How do I cancel my subscription?
You can cancel your subscription at any time by going “here” Cancelling your subscription will mean that your subscriion will end at either your monthly renewal date or yearly renewal date depending on your subscription type.
What do i do if i forgot my password ?
Please go to the forgot password page “Here”
How do i get to the Login Page ?
You can get to the Login page via the viewdata home page at viewdata.com.au and select Log In. or by following the link “Here”
What is the difference between monthly and yearly pricing?
Monthly subscriptions are $33 per month including GST working out to $396 per year. Yearly subscriptions are $330, rewarding those that commit to a longer time period.
Can I change from a monthly to a yearly subscription?
Not presently but we are working on providing this option
Can I change from a yearly to a monthly subscription?
Currently there is no ability to change from a yearly subscription to a monthly subscription until your yearly subscription finishes. You can then continue with a monthly subscription by cancelling your yearly subscription and subscribing monthly.
What is your refund policy?
Currently we don’t offer refunds, however if you are no longer needing our service then please cancel your subscription by going to your account “here”
Where is your software hosted?
The ViewData application is hosted at our Australian data centre in Sydney. Currently we do not have plans to host our software offshore.
Is my data secured?
The data that you drag and drop or select from to view is mapped in the web browser with only a small amount of randomised cells from your CSV sent to our server. This reduces the traffic to our servers and also means that we dont see all your data.
How can I contact support?
Prior to contacting support first have a look through these FAQ pages to see if we can answer your query here. Then if you are still needing our help, it’s just an email away. Contact us at firstname.lastname@example.org
What level of support am I entitled to?
As a subscriber you are entitled to the level of support that corresponds to the account level that you signed up for.
Need More Help?
Contact us at email@example.com and tell us about the problem you are having, or tell us what you like or dont like about viewdata because if you dont give us feedback we cant make it better.